A business can easily look for the best WhatsApp business API in India through many providers. A WhatsApp Business profile looks very similar to a WhatsApp Business API profile. WhatsApp API business profiles will not be searchable in-app, it is up to the business to promote its presence. A WhatsApp API profile can be made visible through cover photos, descriptions, email addresses, and the website of the business that connects a business with its customers.
Knowlarity is one of the best cloud business communication companies that offer the best WhatsApp Business API in India. Knowlarity has added WhatsApp API in the basket of voice, Al-Enabled Speech Analytics Platform, and ChatBots/ VoiceBots offerings. It empowers businesses to connect and engage with customers in a simple, reliable, and private mode. WhatsApp API service allows businesses to streamline communication and information on sales, support, advertisements, and offers on WhatsApp to a large audience at the same time. A business can directly visit a WhatsApp Business API provider’s website or contact through the given business number to buy the solution. Knowlarity offers demo service along with free trail service, guided by experts.
WhatsApp Business API solution allows the business to communicate with customers all over the world. It too allows designing a business profile but WhatsApp Business API service users can get a verified green tick to add brand quality and authentication. With WhatsApp Business API, a business can create chatbots that enhance communication flow. With the integration of the WhatsApp Business API service, multiple customers can be entertained at the same time, from any part of the globe and at a given point in time as it can send bulk notifications. Instant order placement and payment confirmation, booking confirmation, and the status of the order are some of the important features offered by the WhatsApp API solutions. It can be integrated with other channels; it uses automation and multiple agents can access it.
Best WhatsApp Business API in India offers an enjoyable customer experience through its rich social media presence and business representation. A business with WhatsApp API can add images, videos, audio messages, gifs, stickers, files, dynamics CTAs and many more. A business can share shares product pictures, demo videos, links, etc. to the customers to offer better engagement. A business can send them tailored communications to encourage cart abandoners to complete their purchase which helps to increase interaction, and augment the message with eye-catching product photos. It helps in quick service thus enhancing customer satisfaction. It simply routes incoming calls to WhatsApp and optimizes call volumes and wait time. It boosts the first contact resolution rate and customer satisfaction. It organizes and integrates CRMs that help in customer service delivery.
Some of the most important WhatsApp Business API features are:
- Business Profile: Creating a business provides meaningful information for the customers including name, address, business description, contact details, email address, and website link. It increases acceptance and trust if the business profile is “verified” and confirmed by WhatsApp. It gives brand authentication and helps customers to invest their time and money.
- Quick responses: The frequently asked questions can be replied to by quick replies. By simply pressing “/” on the keyboard one can select a quick reply and send it immediately.
- Automatic Greeting Messages: The greeting message feature is enabled by WhatsApp for business a customer starts a dialog with the company or even when inactive for 14 days. An instant message is sent while greeting and welcoming the customer with the help of auto dialer systems.
- Contact labels: By adding labels businesses can organize their contacts and categorize them that can be easily accessed. This is helpful for contact search, grouping, and organizing contacts.
- Message Statistics: WhatsApp for Business provides the option to access vital metrics that includes how many the messages are sent, delivered, and read.
- Catalogs and collections: The catalog option provides the business the space to share a glimpse of their goods and services. People can easily browse and check the products of their taste and interest. The catalog provides information on every item, price, and description that reduces human engagement and time. Also, as it is grouped in the WhatsApp page itself, there is no need to re-direct the customers to any extended link or website.